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TAG Bureau Service |
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The Airtime Group offers you the opportunity
to divert your calls to us whenever you need
to. These calls will be answered in your
company name by 'real' people 24 hours a
day, 7 days a week! Our professional team
will follow your instructions to take
whatever information you require from the
caller and send this information to you
immediately... |
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You never get a second chance to make a
first impression! |
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The Airtime Group will answer your incoming
calls in your company name as if we are your
receptionist/PA. Messages can be forwarded
to you using the delivery method of your
choice - email, fax and/or SMS. You are in
total control of when we take calls on your
behalf. For example, this can be when you
are out of the office, away from your desk
or on the phone. Relax in the knowledge that
your calls will always be handled
professionally. |
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Business Continuity - Disaster Recovery |
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The TAG Bureau Service can be used to ensure
that whatever the days events throw at a
business we can carry on and keep both Staff
and Customers informed. |
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Plans can be drawn up in advance of serious
business impact issues such as Floods,
Fires, Bomb Alerts or Serious Travel
Disruptions. These plans can be programmed
into the Call Centre so a password
activation can implement the perfect
strategy for your business. |
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"Out of Hours" Response |
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You can redirect your 'out of hours' calls
to us and we will immediately action them. |
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Overflow Call Handling |
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Whenever your phone is unattended, busy or
you simply wish to work undisturbed, you can
easily programme your phone to automatically
divert calls to The Airtime Group. |
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Media Response & Brochure Request |
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Let us efficiently gather the response to
your advertising campaign, whatever the
volume, and dispatch it to your sales team
immediately. |
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We use 'Quick Address' software to obtain an
accurate address from your caller via their
postcode. Alternatively, everyday brochure
request details can be taken by us. |
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Be the first to respond and never miss a
sales opportunity again! |
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Price Guide |
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Service Offered: |
24 hour cover, 365 days per year |
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Monthly service charge: |
From £25.00 |
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Cost per call: |
From 85p |
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Email to client: |
FREE |
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Optional SMS to client:
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From 15p per message |
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Service can be live within 24 hours. |
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How it Works |
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Call diversion works the same way on BT,
Telewest or NTL lines. If you don’t already
have this feature installed you will need to
call your supplier and order it. |
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There are three call diversion options and
you will simply choose the one which suits
you: |
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Divert when engaged or no reply
* 66* Your personal number # |
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The most popular option is for our clients
to divert calls when the line is engaged or
if there is no reply after 15 seconds. This
means you can relax in or out of the office,
knowing that wherever you are and whatever
you are doing; The Airtime Group will always
take your calls. |
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Divert only when engaged
*67* Your personal number # |
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Under this option, you divert calls to when
your own line is engaged. If your line is
busy, the call will transfer to one of our
receptionists immediately. |
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Divert all calls
*21* Your personal number # |
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If you are away on holiday or the office is
unmanned, you will need to set your phone to
permanent divert. Under this option, all of
your calls are diverted to The Airtime
Group’s PAs immediately. |
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With The Airtime Group you are in full
control of when we take your calls. If at
any time you prefer not to send calls to us,
simply cancel the diversion. |
